Top Ten Tips: A Guide to Customer Service
1. Have the right service attitude Attitude is everything in the service industry, especially for call centre agents in an organisation like Bellcom Worldwide. Individuals with a positive,...
View Article10 Tips to Help You Pass the Gatekeeper
Gatekeepers Anyone who has ever tried to get in touch with someone over the phone in a business situation knows that unless the person already knows you, there is a high probability that you may get...
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How to Create a Strong Case Study
When creating a strong case study, the first thing to remember is that your case should always have a problem for the readers to solve. Think of it like a good detective story – you want to keep your...
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How to Create a Healthy, Happy Workforce
What is a healthy, happy workforce? L. R. Murphy, a leading expert in the field of occupational health, defines a healthy workforce as “one whose culture, climate and organisational practices...
View Article5 Tips for a Great Elevator Pitch
What is an Elevator Pitch? You’ve just been introduced to a potential client and he asks what it is your company does. You open your mouth and pause… Where on earth do you start? In a panic, you blurt...
View ArticleThe Best Ways to Communicate with Your Customers and Leads and when to use Each
Reaching out to your customers is a great way to make sure that you are able to get them to come back to try your products or services again and is a great way to keep them updated regarding your...
View ArticleCommunicating With Your Customer Effectively
If you want to communicate well with your customer, then you need to be inventive. Many people try the same old methods and it will not stand you apart from your competition. So how about trying...
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